NYT: What Makes a Hospital Great?

Pauline Chen, MD, looks at why ‘culture’ distinguishes the top hospitals. Internal communication plays a role:

Hospitals have made huge investments in the latest and greatest in clinical care — efficient electronic medical records systems, “superstar” physicians and world-class rehabilitation services. Nonetheless, large discrepancies persist between the highest- and lowest-performing institutions, even with one of the starkest of the available statistics: patient deaths from heart attacks.”

Do read this: http://well.blogs.nytimes.com/2011/03/17/what-makes-a-hospital-great/?partner=rss&emc=rss

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