Fed Could Use Mystery Shoppers to Investigate Wait Times for PCP’s

I understand the government reasoning behind the plan, but using fake/covert patients seems low. Real patients are inconvenienced to accommodate this? Charles Fiegle in amednews.com:

If the department moves forward with the plan, it would use mystery shoppers to contact more than 4,000 physician offices in nine states. Shoppers would call on each practice twice — once posing as a patient with private coverage and then as a patient in a public plan.”

Curious? http://www.ama-assn.org/amednews/2011/06/06/gvsa0606.htm

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