Hospital’s Lack of Response to Emails Incites Anger

This fellow is trying to start a stroke awareness/prevention group in his community and asked for the hospital’s help. Not satisfied with the hospital’s (lack of) response, he wrote an angry letter to the Vail Daily newspaper.  Yes, it’s one of a million requests the institution receives each week, but it sounds like a lost opportunity for some exposure and community goodwill.

In an effort to launch this organization, I solicited several times your support and involvement in our launch, sending several emails and leaving several messages. My interest was to invite you to sit down with us at the launch of our program during our TV8 interview to explain to viewers the capability of the hospital should someone have a stroke.

After leaving messages and sending emails, I did not hear from you and was relegated to your COO, who then relegated our request to your director of marketing, who then indicated that prior to accepting our request to sit down with us during our TV8 interview that he would like to meet to “see who he was dealing with.” He was to call back to arrange such a meeting but did not.”



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