Communication is the Key to Patient Satisfaction

An ineffective physician gets the highest patient satisfaction scores. The reason? The physician has great communication skills. With payments tied to patient satisfaction scores, it would seem hospitals have a lot to gain from improving communication throughout the organization. From Janet Adamy’s Wall Street Journal article:

By far the majority of measures that we’re looking at really have to do with communication,” said Jean Moody-Williams, director of the quality improvement group within the agency that runs Medicare. “Those are things that are universal regardless of the state of your facility.”



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